Our team's primary aims are to source the most unique items for our auctions and to make participating in our online events enjoyable and easy for our buyers. We endeavour to do this whilst offering a personalised service to all.


Step 1: Register to Bid

To register as a bidder, create an account on our account. You'll be asked to provide your credit card details, and a temporary charge will be placed on the account for the duration of the auction to minimise fraudulent accounts from interfering with the bidding process.


Step 2: Place Your Bid

Items at auction may be sold with or without a reserve price, and will be clearly identified as such during the auction.

For a sale to be successful a bid must equal or exceed the reserve. In the event that you are the highest final bidder, but the total bid remains under the reserve price the item will not sell.

Popcorn Bidding: All lots use a 5-minute time extension system. If a bid is placed within the final 5 minutes, the lot’s end time will extend by another 5 minutes. This can continue for up to 24 hours after the original closing time.

Items that are sold without a reserve will be clearly identified as such during the auctions. In their case the highest final bid will always win the item.

Items that do not meet reserve or do not receive any bids will not sell. Upon the closure of the auction these will be removed and managed independently by our specialists. Interested parties are invited to engage with our private sales team to make an offer.


Step 3: Make Payment

We pride ourselves in offering our customers a variety of payment options to satisfy their preferences. Upon conclusion of the auction the F1® Authentics sales platform will automatically issue a payment link to the winning bidder.

Payment is due in full by the end of the first business day following a sale. Proof of payment will be required and requested by our specialists.

Auction hammer price is exclusive of buyer's premium and sales tax, and exclusive of import duties and VAT.

All invoices and payments will be in Great British Pounds (GBP).


Step 4: Lot Shipment

Memento Exclusives operates with several reputable logistics experts. Our partners have experience coordinating the worldwide shipment of valuable and delicate vehicles and collectibles and will ensure products are treated with the utmost care.

Upon conclusion of a sale our specialist will contact the winning bidder to discuss delivery options. Air and sea freight quotes can be produced for items.

We ship memorabilia to collectors and companies worldwide, with expert packaging to ensure your item arrives in perfect condition. Standard delivery times and updated shipping costs are listed by region below.

Standard Shipping Costs & Delivery Times

• United Kingdom
  • Delivery Time: Next Day
  • Cost: £25

• Europe Zone 1
  Includes: Ireland, Channel Islands, Belgium, Luxembourg, Netherlands, Denmark, France, Germany, Monaco
  • Delivery Time: 5 working days
  • Cost: £30

• Europe Zone 2
  Includes: Italy, Spain, Greece, Portugal, Austria, Czech Republic, Finland, Hungary, Lithuania, Poland, Slovakia, Sweden
  • Delivery Time: 5 working days
  • Cost: £35

• Europe Zone 3
  Includes: Norway, San Marino, Switzerland
  • Delivery Time: 5 working days
  • Cost: £35

• Europe Zone 4
  Includes: Romania, Turkey, Malta, Latvia, Estonia
  • Delivery Time: 5 working days
  • Cost: £60

• USA & Canada
  • Delivery Time: 10 working days
  • Cost: £45

• Australia
  • Delivery Time: 10 working days
  • Cost: £50

• China & Mexico
  • Delivery Time: 5 working days
  • Cost: £45

Note: These are estimated delivery times. Actual times may vary based on availability, custom framing, or pre-order status.

Large Items: Showcars, Racecars, Chassis, and Similar

If you are bidding on or purchasing a showcar, racecar, chassis, table, large bodywork or other oversized item, please be aware:

• The item’s location will be clearly stated on the product or auction page.
  
• Our logistics partner will provide a shipping quote based on your delivery location and will be invoiced separately.
  
• Failure to plan or accept shipping does not excuse non-payment or cancellation
• Arrange your own courier, but an admin fee of £150 will apply to coordinate the collection, documentation, and handover process.
  

Additional Shipping Notes

• Orders are dispatched Monday–Friday, 9am–5pm (UK time). Orders placed after hours will be processed the next working day.
• Some items may have longer dispatch lead times, clearly noted on product pages.
• Oversized items may incur additional surcharges, listed on relevant product pages.
• If your order includes multiple items with different lead times, dispatch will occur once all items are ready.

Customs & Duties

• Unless otherwise stated all shipments are dispatched from the United Kingdom.
• International buyers are responsible for all applicable customs duties, taxes, and import fees.
• Our carrier will contact you directly if any additional charges are due upon arrival in your country.

Contact Us

For shipping updates, delivery estimates, or further assistance:

Use our AI chat to speak to check your order 24 hours.

Message our team via our chatbot Monday–Friday, 9am–5pm (GMT time)

We aim to respond within 2 working days.

Returns & Refunds Policy – Auction Items

All auction sales are final. We do not accept returns or offer refunds on any items won at auction.

Each lot is described as accurately as possible, with detailed photographs and specifications provided. By placing a bid, you acknowledge and accept:

• The item is sold as seen, with no warranty or guarantee expressed or implied.
• No cancellations, returns, or exchanges will be accepted after a bid is placed and the auction has ended.
• It is the bidder’s responsibility to carefully review the item description, imagery, and any notes regarding condition, provenance, or location prior to placing a bid.
• Any questions or requests for clarification must be made before the auction ends.

We aim to be fully transparent, and we encourage all bidders to make informed decisions. If additional information is required before bidding, please contact us at: info@f1authentics.com